Order Help for Blanks and Bulk Requests
When you are ordering t-shirts, hoodies or accessories for sublimation, the main thing is getting the right item first time. Our sales and production teams can assist with bulk order picking, size breakdown packs and sample pack assembly so you can check fit, fabric feel and print suitability before you commit to larger volumes.
We work with individuals and businesses, from small custom runs to repeat reseller restocks. If you are planning a market weekend, a school event or a promotion, tell us your sizes, colours and quantities upfront and we will help match the order to your needs.
- Bulk quantities for trade and promotional work
- Mixed size packs for easier planning
- Sample packs for testing and approval
Stock Planning for Seasonal Peaks
South African demand changes quickly around year-end, winter hoodie season and event periods, so we help clients plan stock before the rush. Our seasonal stock planning support is useful if you supply corporate gifts, teamwear or resale bundles and need steady availability instead of last-minute scrambling.
From Pinetown to Umhlanga, Hillcrest and beyond, we keep a close eye on what moves fastest. That means better forecasting for repeat items, cleaner replenishment and fewer gaps when the market picks up after long weekends or public holidays.
- Seasonal restock guidance
- Promo bundle supply planning
- Reseller restock support
Nationwide Dispatch and Collection Scheduling
We dispatch nationwide from our Durban base and also arrange collections for local clients in Pinetown, Westville, Phoenix, Amanzimtoti and surrounding areas. If you need a pickup window for your courier or want to collect in person, our logistics team will help you line up the timing.
Load-shedding and traffic can affect any schedule, so we keep communication practical and direct. Calvin and the warehouse team coordinate packing, handover and dispatch updates, while Morne keeps the stock flow moving so orders are ready when they should be. A quick note from you often saves a lot of back-and-forth later.
Returns Checking and Quality Control
Good support is not only about sending orders out, it is also about checking what comes back. Our quality control and returns checking process helps us assess items that need review so we can resolve the issue properly and keep your next order on track.
Zanele handles quality checks with care, especially where garment consistency matters for printing results. If something does not look right, send clear details and photos where possible, then our customer support team will advise the next step. We prefer clean answers and practical fixes, not guesswork.
- Returns checking for damaged or incorrect items
- Quality review on stock queries
- Clear feedback on replacement or follow-up action
Support for Resellers, Crafters and Promo Teams
Different clients need different levels of support. A crafter buying a few blanks may need size advice and fabric guidance, while a promotional company may need kitting, labelling and a dispatch plan for multiple delivery points. Ayanda and Nomvula help keep the communication simple so you can place orders without confusion.
If you are supplying events, schools or client campaigns, we can assist with order splitting, pack breakdowns and collection planning. We know that coastal humidity, tight deadlines and municipal delivery rules can all affect the job, so it helps to have a team that works in a steady, organised way.
How to Reach the Support Team
For support, send a message through our contact form with your order details, size list and delivery area. If your request is urgent, include the deadline and whether you need collection or nationwide courier dispatch.
Our team is based in Pinetown, Durban and serves clients across Westville, Hillcrest, Umhlanga, Phoenix and Amanzimtoti. Sibusiso Mthembu leads the business and the team works together to keep responses practical, timely and useful for real day-to-day ordering.
- Messages for order queries and stock checks
- Help with dispatch, collection and kitting
- Local service from Pinetown with nationwide reach