Who Controls Your Personal Information
Sublimation Blanks Apparel operates from Pinetown, Durban and serves customers across South Africa. For the purposes of POPIA, the responsible party is Astros Marketing (Pty) Ltd, which manages the handling of personal information on behalf of the business.
If you have any questions about this policy or how your details are used, you can send us a message through our contact form. We may also be contacted through our sales, production, warehouse and customer support teams when you place an order or request a quote.
What Information We Collect
We collect only the information needed to process orders, provide support and manage business accounts. This may include identity and contact details, delivery addresses, order notes, payment confirmations, and communication records.
- Name, surname and company name
- Mobile number, telephone number and email address
- Physical delivery or collection address
- Order history, sizes, quantities and product preferences
- Payment related records and invoice details
When you request sample packs, size breakdown packs, returns checking or collection scheduling, we may need extra notes linked to your order. We do not ask for information that is not relevant to the service.
How We Use Personal Information
Your information is used to quote, confirm, pack, dispatch and follow up on orders. It is also used to manage collections, returns, seasonal stock planning and customer support. We may use your details to send invoices, delivery updates and account notices, or to resolve queries about a shipment.
- To process and deliver orders nationwide
- To arrange bulk order picking and event order kitting
- To manage reseller restocks and promo bundle supply
- To confirm stock availability and size breakdowns
- To keep records for accounting, tax and legal compliance
We may also use aggregated information to improve our stock planning and service levels, but this does not identify you personally.
When Information Is Shared
We do not sell personal information. We only share it where necessary for the ordinary running of the business, including with delivery partners, payment processors, accountants, IT support providers and other service providers that assist us. These parties are expected to handle information responsibly and for the agreed purpose only.
In some cases we may need to share details with a third party to complete a delivery, verify payment or deal with a returns query. If the law requires disclosure, or if a court or regulator requests it, we will comply.
Storage, Security and Retention
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access or misuse. Records may be stored electronically and in hard copy, depending on the nature of the transaction. Access is limited to staff who need the information to do their work.
We keep personal information for as long as needed for the purpose it was collected for, or as required by law. After that it is securely deleted or destroyed. During periods of load-shedding or local network interruption, systems may be handled manually for short periods, but the same care rules still apply.
Your POPIA Rights
You have rights under POPIA regarding your personal information. Subject to legal limits, you may ask us to confirm what information we hold, correct inaccurate details, object to certain processing, or request that we delete information that we no longer need.
- Ask to see the personal information Sublimation Blanks Apparel holds about you
- Request correction of incorrect or outdated details
- Object to direct marketing where permitted
- Withdraw consent where processing depends on consent
- Lodge a complaint if you think your information was handled incorrectly
To exercise these rights, send us a message through our contact form. We may need to verify your identity before responding.
Marketing, Cookies and Contact Preferences
We may contact existing customers about stock updates, specials, service changes and account related matters. You may ask us to stop receiving direct marketing messages at any time. Operational messages, such as invoice copies or dispatch updates, may still be sent where needed to complete an order.
If you use our online contact forms or website, we may collect limited technical information such as browser type, device details and usage logs. This helps us keep the service working properly and identify errors. We do not use this information to profile you in a way that affects your rights.
Policy Updates and Contact Details
We may update this Privacy Policy from time to time to reflect changes in law, business operations or service arrangements. The latest version will apply from the date it is published or communicated. Please review it periodically.
For privacy enquiries, correction requests or complaints, contact Sublimation Blanks Apparel at our contact form. Our team in Pinetown, including our customer support and logistics staff, will direct your query to the right person. This policy is intended to be clear and practical, and we will deal with your concerns in good faith.