1. Using the Website and Enquiries
This website is provided for the use of customers, resellers and business buyers who need polyester apparel blanks, accessories and related services. You may browse product information, request quotes, place orders and contact our team for stock support, collection scheduling or dispatch planning. You must use the site lawfully and must not interfere with its operation, security or availability.
You may not use the website to submit false orders, copy product content for resale without consent, or attempt unauthorised access to any part of the system. We may suspend access where use creates risk to our operations, our staff or other customers.
- Use the site only for legitimate purchasing and enquiry purposes.
- Do not upload harmful code, spam or misleading information.
- Do not misuse product images, descriptions or pricing for unauthorised commercial purposes.
2. Product Information, Stock and Order Acceptance
We work from our base in Pinetown, Durban and supply nationwide. Product descriptions, sizes, colours and packing details are prepared with care, but minor variations can occur between production runs, dye lots and stock batches. Polyester garments intended for sublimation should be used with suitable print processes and correct heat settings. Final print results depend on the printer, inks, press conditions and artwork supplied.
An order is only accepted once we confirm it through our contact form, invoice or dispatch notice. We may decline or adjust an order where stock is unavailable, payment has not cleared, or the requested quantity is not practical to fulfil at the time. In the case of bulk order picking, size breakdown packs or event order kitting, final packing may reflect the stock available on the day.
- Prices may change without notice until an order is confirmed.
- Colour representation on a screen may differ from the physical item.
- Stock is subject to availability at the time of processing.
3. Pricing, Payment and Invoicing
All prices are stated in Rand unless otherwise indicated and may exclude delivery charges, handling fees or other applicable costs. Payment terms, where offered, will be stated on the invoice or quotation. We reserve the right to hold orders until funds reflect in full. For larger accounts, seasonal stock planning or reseller restocks, we may agree to different payment terms in writing.
If an invoice is overdue, we may pause dispatch, collections or future supply until the account is settled. Any bank charges, short payments or reversal fees caused by the payer remain the responsibility of the customer. If we issue a corrected invoice because of a customer request or order amendment, the revised amount will apply.
4. Dispatch, Collection and Delivery Across South Africa
We provide nationwide dispatch from Pinetown and also assist with collection scheduling for customers in Pinetown, Westville, Umhlanga, Hillcrest, Phoenix and Amanzimtoti. Delivery times are estimates only and may be affected by load-shedding, road delays, weather, courier capacity, municipal disruptions or high seasonal volumes. We will make reasonable efforts to keep you informed, but we do not guarantee exact arrival times unless confirmed in writing.
Once goods are handed to a courier or made available for collection, risk passes according to the delivery terms stated on the invoice or order confirmation. You must inspect parcels on receipt and report visible damage or shortages promptly. Where signature or proof of collection is available, that record will be used to confirm delivery.
- Check all parcels immediately on arrival or collection.
- Report shortages or visible damage without delay.
- Keep proof of delivery, waybills and packing slips for reference.
5. Returns, Faults and Quality Checks
Our team carries out quality control and returns checking, but returns are handled according to the condition of the goods and the reason for return. Non-faulty goods may only be returned with prior approval and in resaleable condition, including original packing where applicable. Custom packed orders, sample packs and items handled for print testing may not be eligible for return unless there is a verified fault.
If you believe goods are defective, please contact us with your invoice number, clear photos and a full description of the issue. We will review the matter and advise whether replacement, credit or inspection is required. Nothing in these terms limits your rights under applicable consumer law where those rights cannot be excluded.
- Keep packaging until you have checked the order fully.
- Notify us quickly if there is a manufacturing fault or packing error.
- Returned items must be authorised before being sent back.
6. Liability, Intellectual Property and Legal Limits
All website content, including product descriptions, photographs, logos, layouts and written material, belongs to or is used by Sublimation Blanks Apparel with permission. You may not reproduce, sell, edit or distribute this material without written consent. Any artwork, logos or customer supplied content remains the property of the relevant rights holder, and you are responsible for having permission to use it.
To the fullest extent allowed by law, we are not liable for indirect loss, loss of profit, business interruption, printer errors, damage caused by misuse of products, or outcomes arising from incorrect artwork, unsuitable heat settings or poor storage conditions. If a claim arises, our liability will be limited to the value of the specific goods supplied, unless the law requires otherwise. These terms are governed by the laws of South Africa and any dispute may be dealt with in the appropriate South African court.
7. Contact Details and Updates to These Terms
For order queries, account matters, collections or product support, contact our team at our contact form. Our operational team includes Ayanda Naidoo, Lerato Khumalo, Morne van Wyk, Nomvula Sithole, Calvin Petersen and Zanele Mokoena, working under the management of Sibusiso Mthembu. We may update these Terms of Use from time to time to reflect stock processes, legal changes or operational requirements.
The version published on this website at the time of use will apply to your visit or transaction. If you continue to use the site after an update, you accept the revised terms. Where a change affects an existing confirmed order, the terms agreed at confirmation will apply unless both parties agree otherwise in writing.
- Contact: our contact form
- Base: Pinetown, Durban
- Operator: Astros Marketing (Pty) Ltd